Refund Policy
Eligibility for Refunds
Refunds or exchanges may be considered under the following conditions:
• The item is defective or damaged upon arrival
• The wrong item was received
• The product is unused, unworn, and returned in its original condition and packaging
To be eligible, requests must be submitted within 14 days of receiving the order, unless otherwise stated.
Non-Refundable Items
The following items are generally non-refundable:
• Items marked as final sale or limited edition
• Worn, washed, or damaged items not due to a manufacturing defect
• Gift cards or digital products (if applicable)
Return Process
To request a refund or exchange, please contact us via the website contact form with your order number and a brief description of the issue. Items must not be returned without prior approval.
Refund Method
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product. Return shipping costs are the responsibility of the customer unless otherwise stated.
Damaged or Lost Items
If your order arrives damaged or is lost during shipping, please contact us as soon as possible. We will review the case and work toward a reasonable solution.
Policy Updates
Mars 74 reserves the right to update or modify this Refund Policy at any time. The current version will always be available on this page
Contact
For any questions regarding refunds or returns, please contact us through the website contact form.
This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted for purchases made on the Mars 74 website. The information provided here is for general guidance only
and does not constitute legal advice.